Privacy Policy

This Privacy Policy applies to the services provided by Christine & Elia Boutique.
We place great importance on your privacy and are committed to protecting the personal information you share with us. Our goal is to ensure full transparency and to process your data in a secure, responsible manner, in compliance with applicable privacy protection regulations.

Information We Collect

We collect personal information that you voluntarily provide when placing an order, creating an account, or interacting with our website. This information may include:

First and last name
Shipping address
Email address
Phone number
Payment information (securely processed by trusted payment partners)
IP address and device-related information
Browsing data and behaviour on our website

Use of Your Information

Your personal data may be used to:

Process and fulfil your orders
Provide customer service and support
Send order confirmations, shipping notifications, and relevant store-related information
Improve website functionality, user experience, advertising, and performance
Detect and prevent fraud or misuse of our services

Sharing of Your Information

We only share your information when necessary for the proper operation of our business or the fulfilment of your order. This may include:

Payment service providers
Logistics and order fulfilment partners
Email and communication platforms

We never sell or rent your personal data to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations.

Cookies

Our website uses cookies to enhance functionality, analytics, personalisation, and marketing.
You can manage your cookie preferences at any time through your browser settings.

Your Rights

You have the right to:

Request access to your personal data
Request correction or deletion of your information
Withdraw your consent to data processing
Object to certain uses of your data
Request data portability

To exercise any of these rights, please contact us using the details below.

Contact Information

Christine & Elia Boutique
Email: info@christineelia-vancouver.ca

Customer Service Availability

Our customer service team is available during the following hours:

Monday – Friday: 11:00 a.m. – 7:00 p.m.
Saturday: 11:00 a.m. – 5:00 p.m.
Sunday: 11:00 a.m. – 5:00 p.m.

We strive to respond as quickly as possible and with the highest level of professionalism in order to provide every customer with a smooth and pleasant shopping experience.